Effective Date: August 5, 2026
These Terms of Service ("Terms") govern your access to and use of the Coam Tracker application, website, and related services (collectively, the "Service"), provided by Coam Tracker, LLC ("Coam Tracker," "we," "us," or "our"). By creating an account, subscribing, or otherwise using the Service, you ("you," "your," or "Customer") agree to be bound by these Terms. If you do not agree, do not use the Service.
Coam Tracker is a subscription software tool that helps convenience store operators track daily receipt redemptions (including lottery, gift card, and replay/game credit redemptions), manage store gift cards, and generate reports, including a manual "Total In / Total Out" reconciliation feature. The Service is provided on a software-as-a-service basis, accessible via web browser or as an installed web application.
The Service is a record-keeping and calculation tool. It is not a substitute for your own bookkeeping, accounting, tax, or legal judgment, and you remain solely responsible for the accuracy of data entered, for reconciling your own cash and inventory, and for complying with all laws applicable to your business, including lottery and gaming regulations.
You must provide accurate information when creating an account and keep it up to date. You are responsible for maintaining the confidentiality of your account credentials and any PIN you configure, and for all activity that occurs under your account, whether by you, your employees, or anyone else you allow to access the Service.
You must be at least 18 years old and have authority to bind the business you represent to enter into these Terms.
The Service is offered on a recurring subscription basis (monthly or annual, as selected at signup), with prices as displayed at the time of purchase or as later communicated to you. Payments are processed by our third-party payment processor, Stripe; we do not store your full payment card number.
Subscriptions renew automatically unless cancelled. You may cancel at any time; cancellation takes effect at the end of the then-current billing period, and no partial refunds are provided for the unused portion of a billing period unless required by law. We may change prices for future billing periods with reasonable advance notice, and we may suspend or terminate access to the Service if a payment fails or is disputed.
You agree not to: (a) use the Service for any unlawful purpose, including in violation of applicable lottery, gaming, or gift card regulations; (b) attempt to gain unauthorized access to the Service, other accounts, or our systems; (c) reverse engineer, decompile, or attempt to extract the source code of the Service, except as permitted by law; (d) resell, sublicense, or provide the Service to third parties outside your own business without our consent; or (e) use the Service in a way that could disable, overburden, or impair it.
You retain ownership of the data you input into the Service, including transaction records, store information, and reports ("Customer Data"). You grant us a limited license to host, process, and display Customer Data solely as necessary to provide the Service to you.
You are responsible for the accuracy of Customer Data. You are responsible for maintaining your own backups; while the Service includes backup and export features, you should not rely on the Service as your sole record for regulatory, tax, or audit purposes.
Upon termination of your account, we may retain Customer Data for a reasonable period as described in our Privacy Policy, including as required for legal, audit, or regulatory retention purposes (for example, voided transaction records kept for audit trail purposes).
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. WE DO NOT WARRANT THAT ANY CALCULATION, REPORT, OR TOTAL GENERATED BY THE SERVICE IS ACCURATE OR COMPLETE. YOU ARE SOLELY RESPONSIBLE FOR VERIFYING ALL FINANCIAL DATA BEFORE RELYING ON IT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL COAM TRACKER, LLC, ITS MEMBERS, OFFICERS, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR LOSS OF BUSINESS, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.
You agree to indemnify and hold harmless Coam Tracker, LLC from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of your use of the Service, your violation of these Terms, or your violation of any law or third-party right, including any lottery, gaming, or gift-card regulation applicable to your business.
You may stop using the Service and cancel your subscription at any time through the Service or by contacting us. We may suspend or terminate your access to the Service if you violate these Terms, fail to pay applicable fees, or for any other reason with reasonable notice, except that we may suspend access immediately without notice where necessary to protect the Service, other customers, or to comply with law.
We may modify, update, or discontinue features of the Service at any time. We may update these Terms from time to time; material changes will be communicated to you (for example, by email or in-app notice). Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Service shall be resolved exclusively in the state or federal courts located in Georgia, and you consent to the personal jurisdiction of such courts.
If any provision of these Terms is found unenforceable, the remaining provisions will remain in full effect. These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service. Our failure to enforce any right or provision is not a waiver of that right.
Questions about these Terms may be directed to: [email protected].