Effective Date: September 15, 2026 · Version v2026.09.15-1
These Terms of Service ("Terms") govern your access to and use of the Coam Tracker™ application, website, and related services (collectively, the "Service"), provided by Coam Tracker, LLC ("Coam Tracker," "we," "us," or "our"). By creating an account, subscribing, or otherwise using the Service, you ("you," "your," or "Customer") agree to be bound by these Terms. If you do not agree, do not use the Service.
Coam Tracker is a subscription software tool that helps convenience store operators track daily receipt redemptions (including lottery, gift card, and replay/game credit redemptions), manage store gift cards, and generate reports, including a manual "Total In / Total Out" reconciliation feature. The Service also includes an optional customer-facing gift card wallet (Section 8) and may offer demonstration access with sample data (Section 4). The Service is provided on a software-as-a-service basis, accessible via web browser or as an installed web application.
The Service is a record-keeping and calculation tool. It is not a substitute for your own bookkeeping, accounting, tax, or legal judgment, and you remain solely responsible for the accuracy of data entered, for reconciling your own cash and inventory, and for complying with all laws applicable to your business, including lottery and gaming regulations. Coam Tracker provides tools that assist merchants in maintaining records; it does not undertake your legal or regulatory compliance obligations.
The Service tracks two distinct kinds of store gift cards, and they are separate things: (a) gift cards a store issues as part of paying out a winning ticket redemption ("issued" cards), which may be relevant to state or local gaming and lottery laws applicable to your business, including laws governing coin-operated amusement machines; and (b) ordinary retail gift cards a store sells to its customers ("sold" cards), which are standard retail gift cards that a store is free to promote and sell and which are unrelated to gaming or redemption activity. The Service records each card as one or the other. The Service may display compliance-related wording (for example, "no cash value" or "store merchandise only" notices on gift cards and receipts); this wording is provided as a convenience only and is not legal advice or a guarantee of compliance. We do not represent or warrant that any feature of the Service satisfies the requirements of any specific state's or jurisdiction's gaming, lottery, or gift card regulations, including any requirement to hold a specific license, approval, or third-party provider relationship. You are solely responsible for determining, independently of the Service, whether your use of any feature complies with the laws applicable to your business and location, and for obtaining any license, registration, or approval those laws require.
You must provide accurate information when creating an account and keep it up to date. You are responsible for maintaining the confidentiality of your account credentials and any PIN you configure, and for all activity that occurs under your account, whether by you, your employees, or anyone else you allow to access the Service.
If you create staff or manager logins under your account, you are responsible for the people you add, for the permissions you grant them, and for removing a person's access promptly when they leave your business. Anything done under a staff or manager login is treated as done under your account.
You must be at least 18 years old and have authority to bind the business you represent to enter into these Terms.
The Service is offered on a recurring subscription basis (monthly or annual, as selected at signup), with prices as displayed at the time of purchase or as later communicated to you. We may offer different plan levels (for example, a full plan and a gift-cards-only plan); the features available to you depend on the plan on your account. Payments are processed by our third-party payment processor, Stripe; we do not store your full payment card number.
Subscriptions renew automatically unless cancelled. You may cancel at any time; cancellation takes effect at the end of the then-current billing period. All payments are final and non-refundable, in whole and in part, for both monthly and annual plans, except where a refund is required by applicable law. Cancelling stops future charges only; you retain access to the Service for the full period you have already paid for. Annual plans are priced at a discount in exchange for the full-year commitment. This no-refund policy is disclosed at the point of purchase before payment is made. We may change prices for future billing periods with reasonable advance notice, and we may suspend or terminate access to the Service if a payment fails or is disputed.
We may offer demonstration access to the Service ("Demo Mode"). Demo Mode uses pretend sample data only: nothing entered in a demo is saved as a real business record, and demo receipts, gift cards, and reports are not real, have no value, and may not be printed, sold, or honored as though they were. Personalized demo links are provided for the invited recipient's own evaluation and may not be redistributed.
We may also offer free trials. A free trial is a real account with the full Service, provided at no charge for a period we set (which may be minutes, days, or longer) and which we may extend, shorten, or end at our discretion. Everything you enter during a free trial is saved as a real business record and is subject to these Terms in full, including Section 6 and Section 8: gift cards you issue or sell during a trial are real gift cards that you, not Coam Tracker, are responsible for honoring. When a free trial period ends without a paid subscription, the account enters Honor Mode (Section 12A). You may start a paid subscription at any time during or after a trial. When a trial account first becomes a paid subscription, the Service offers you a one-time choice to either keep the records entered during the trial or begin with a clean ledger; choosing a clean ledger moves the trial records into a sealed archive that is retained as described in Section 6 and our Privacy Policy, and does not destroy them. We may modify, limit, or end any demo or trial at any time.
You agree not to: (a) use the Service for any unlawful purpose, including in violation of applicable lottery, gaming, or gift card regulations; (b) attempt to gain unauthorized access to the Service, other accounts, or our systems; (c) reverse engineer, decompile, or attempt to extract the source code of the Service, except as permitted by law; (d) resell, sublicense, or provide the Service to third parties outside your own business without our consent; (e) use the Service in a way that could disable, overburden, or impair it; (f) use the Service, or any gift card recorded in it, to exchange or help exchange a redemption gift card for cash, change, or currency, or for any cash equivalent (including cash back, money orders, prepaid or stored-value cards, money transfers, or bill payment); or (g) copy, imitate, or use the Service’s designs, screens, receipt formats, or other non-public elements to build or help build a competing product.
You retain ownership of the data you input into the Service, including transaction records, store information, and reports ("Customer Data"). You grant us a limited license to host, process, and display Customer Data solely as necessary to provide the Service to you. In the ordinary course of operating, securing, billing, and supporting the Service, we view account-level information about your store (for example, your plan and renewal status, when the account was last used, how many redemptions and gift cards it has recorded, and the total number and combined balance of gift cards still outstanding); we do not browse the individual customers, cards, or transactions in your ledger except as needed to provide or support the Service at your request, to investigate misuse or a security incident, or as required by law.
You are responsible for the accuracy of Customer Data. You are responsible for maintaining your own backups; while the Service includes backup and export features, you should not rely on the Service as your sole record for regulatory, tax, or audit purposes.
Upon termination of your account, we may retain Customer Data for a reasonable period as described in our Privacy Policy, including as required for legal, audit, or regulatory retention purposes (for example, voided transaction records kept for audit trail purposes). You may also permanently delete your account and its data yourself, from within the Service, as described in Section 12B and in our Privacy Policy.
The Service is designed as a permanent record-keeping ledger. Once recorded, transactions cannot be edited or deleted through the Service; corrections are made by voiding a record, and voided records are retained and visible for audit purposes. The Service intentionally provides no feature for erasing business records. The only exception is the one-time, optional clean-ledger choice offered when a free trial first becomes a paid subscription (Section 4), which archives rather than erases the trial-period records. Deleting your whole account is a separate matter, described in Section 12B and in our Privacy Policy, and remains subject to any legal obligation to retain records.
If we become aware of a security incident that affects Customer Data, we will investigate promptly, take reasonable steps to contain it, and notify affected customers without undue delay and in accordance with applicable law, including a description of the nature of the incident and the steps we are taking. We maintain tenant-level data isolation, access controls, and logging designed to limit the scope of any incident.
The Service — including all software code, screens, visual designs, logos, receipt and report formats, documentation, and other content we provide — is owned by Coam Tracker, LLC and is protected by United States copyright, trademark, and trade secret laws. Except for the limited license below, no rights in the Service are granted to you.
Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your own business's internal operations during your subscription. You may not copy, modify, distribute, publicly display, or create derivative works of the Service, and you may not remove or alter any copyright, trademark, or other proprietary notice.
"Coam Tracker" and the Coam Tracker logo are trademarks of Coam Tracker, LLC. You may not use our name or logo — including in any confusingly similar form — without our prior written permission, except to truthfully identify the Service.
Non-public aspects of the Service, such as internal receipt formatting, database and server-side design, and operational know-how, are the trade secrets of Coam Tracker, LLC. You agree not to disclose them and not to use them for any purpose other than using the Service as intended.
If you send us feedback, suggestions, or ideas about the Service, we may use them freely, without restriction or obligation to you.
The Service includes an optional wallet page that lets your customers keep gift cards you issue on their own phones. A wallet is identified by a random secret token stored on the customer's device; anyone holding that token or its QR code can view the cards in that wallet, and customers are responsible for the security of their own devices. Redeeming a card held in a customer wallet requires the customer's approval on their device.
You — not Coam Tracker — are the issuer of your store's gift cards, whether issued as part of a redemption payout or sold as ordinary retail gift cards. You remain solely responsible for honoring them, for their terms, and for complying with all laws that apply to them. Wallet gift cards have no cash value and are records of your store's own obligations, not obligations of Coam Tracker. Closing or deleting your account does not cancel a gift card you have issued or sold; see Section 12B. We may modify or discontinue the wallet feature with reasonable notice.
Coam Tracker does not guarantee, insure, fund, redeem, or otherwise assume responsibility for any gift card issued or sold by you. As between you and Coam Tracker, you are solely responsible for any obligations relating to unclaimed, dormant, or abandoned gift card balances, including any escheatment or unclaimed-property obligation under applicable law, and for what becomes of outstanding gift card balances if your business closes or is sold (see Section 12B). Nothing in the Service — including the wind-down described in Section 12B — transfers any of those obligations to Coam Tracker or makes Coam Tracker the issuer, holder, or guarantor of any card balance.
This Section applies to gift cards you issue as part of paying out a winning ticket redemption (“issued” cards, Section 1). You, as the issuer, agree that every issued card is loaded only with value won on coin-operated amusement machines on your licensed premises; is loaded on your premises by you, your employees, or a self-service device; may be honored by your store for store merchandise; and is never exchanged for cash, change, or currency. You agree that you will not honor, and will not permit anyone to honor, an issued card for any cash equivalent, including cash back, money orders, prepaid or stored-value cards, other gift cards, money transfers, cash-app or bank transfers, or bill payment, and that you will not use an issued card as a step in any arrangement whose purpose or effect is to convert a redemption into cash. You further agree not to honor an issued card for alcohol, tobacco, or firearms. The Service prints and displays these restrictions on issued cards and receipts as a convenience; the obligation to follow them is yours and exists whether or not the wording appears. You are solely responsible for keeping the records that Georgia law and the Georgia Lottery Corporation expect a location licensee to keep, including records showing the form of every redemption, for the period the law requires (currently five years), and for producing them to a regulator on lawful request. We may suspend or terminate an account that we reasonably believe is being used to exchange redemption gift cards for cash or cash equivalents, and we may cooperate with lawful requests from regulators or law enforcement as described in our Privacy Policy. Coam Tracker is not affiliated with, endorsed by, or approved by the Georgia Lottery Corporation, and nothing in the Service constitutes a license, approval, or safe harbor of any kind.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. WE DO NOT WARRANT THAT ANY CALCULATION, REPORT, OR TOTAL GENERATED BY THE SERVICE IS ACCURATE OR COMPLETE. YOU ARE SOLELY RESPONSIBLE FOR VERIFYING ALL FINANCIAL DATA BEFORE RELYING ON IT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL COAM TRACKER, LLC, ITS MEMBERS, OFFICERS, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR LOSS OF BUSINESS, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.
You agree to indemnify and hold harmless Coam Tracker, LLC from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of your use of the Service, your violation of these Terms, or your violation of any law or third-party right, including any lottery, gaming, or gift-card regulation applicable to your business, any regulatory fines or penalties assessed against you, your reliance on any calculation, report, or total generated by the Service, and including any claim by your customers relating to gift cards you issue.
You may stop using the Service and cancel your subscription at any time through the Service or by contacting us. We may suspend or terminate your access to the Service if you violate these Terms, fail to pay applicable fees, or for any other reason with reasonable notice, except that we may suspend access immediately without notice where necessary to protect the Service, other customers, or to comply with law. Except where we terminate your access for a violation of these Terms or to comply with law, expiration or cancellation of a subscription results in Honor Mode (Section 12A) rather than immediate loss of access to your records. Deleting your account is different and is governed by Section 12B.
When your paid subscription ends for any reason (including non-renewal, cancellation, or a pending account deletion under Section 12B), your account automatically enters a limited mode of the Service ("Honor Mode") rather than being shut off. In Honor Mode: (a) you may continue to redeem gift cards previously issued under your account, including wallet-held cards with the customer's device approval, and each redemption continues to be recorded in your account's records; (b) you may view, print, share, and export your existing records and reports on a read-only basis; and (c) all other features are disabled, including creating new transactions, issuing or selling new gift cards, and editing or voiding existing records.
Honor Mode is provided free of charge. We intend to make gift card redemption available in Honor Mode indefinitely so that your customers' outstanding gift cards can always be honored; however, Honor Mode is provided "as is," and we may reasonably modify its implementation. You may return your account to full service at any time by resuming a paid subscription, except where your account is winding down after you deleted it under Section 12B, which cannot be reversed. Honor Mode does not change your ownership of your data, your obligations as issuer of your store's gift cards (Section 8), or your record-keeping obligations under applicable law.
The Service includes a self-service option, in Settings, to permanently delete your account. This is the option to use whether you are closing your store, selling it, or simply leaving the Service. Before anything happens, the Service tells you what you are giving up, offers you a download of your records, and directs you to cancel your recurring billing (a step you are responsible for completing). Deletion then requires both your account password and a typed confirmation.
Deletion is permanent and cannot be undone. Where no gift card balances remain outstanding, your login ceases to function immediately. Where balances remain outstanding, your login remains available solely for the limited purpose of redeeming those existing cards during the wind-down described below, and ceases to function when the wind-down completes. In neither case can you or we restore the account, its records, or its history afterward. If you later wish to use the Service again, you must open a new account. You are responsible for downloading and keeping your own copy of your records before deleting; your record-keeping obligations under applicable law — including any Georgia COAM retention requirement — remain yours, and deleting your account does not satisfy or discharge them. We retain records that applicable law requires us to retain, including COAM redemption records, for the period the law requires, after which they are deleted.
No refunds. Consistent with Section 3, deleting your account does not entitle you to any refund, credit, or proration of amounts already paid, including unused time on a monthly or annual plan. If your goal is only to stop future charges, cancelling auto-renewal rather than deleting preserves your access for the remainder of the period you have already paid for.
Outstanding gift cards. If, at the time you delete, gift cards issued or sold under your account still carry unredeemed balances, your account does not close immediately. It instead enters a wind-down: the account is placed into Honor Mode (Section 12A) with deletion pending, billing ends, and the only function that remains available is redeeming the gift cards that already exist. Those cards do not expire and are not cancelled by your deletion. When the last outstanding balance reaches zero, the account and its data are deleted automatically, with no further action required by you or by us. An account in wind-down cannot be reactivated.
Selling your business. Accounts are not transferable. If you sell your business, you may not transfer, assign, share, or otherwise make your account credentials available to the buyer, and a buyer who wishes to operate a store on the Service must open its own new account. Responsibility as between you and the buyer for the store's outstanding gift cards and for record-keeping obligations is a matter of your sale agreement and not of these Terms; nothing in the Service transfers those obligations to a buyer or to us. Where gift card balances remain outstanding when you delete your account, the wind-down described above allows you, and only you, to continue honoring those cards.
We may modify, update, or discontinue features of the Service at any time. We may update these Terms from time to time; material changes will be communicated to you (for example, by email or in-app notice). Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Service shall be resolved exclusively in the state or federal courts located in Georgia, and you consent to the personal jurisdiction of such courts.
If any provision of these Terms is found unenforceable, the remaining provisions will remain in full effect. These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service. Our failure to enforce any right or provision is not a waiver of that right.
Questions about these Terms may be directed to: [email protected].
© 2026 Coam Tracker, LLC. All rights reserved. "Coam Tracker"™ and the Coam Tracker logo are trademarks of Coam Tracker, LLC.